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After CRM Ehp4 upgrade, clicking on Email workcenter leads to BSP Error .

Apr 17, 2017 at 10:54 AM


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Former Member

Hi Gurus,

We have recently upgraded to CRM Ehp4 and in one of the issue we are getting the following BSP error on clicking Email work center in IC.

I have tried the following steps:

1. Previously to this error I was getting some attribute missing BSP error, i have rectified those by adding the attributes in respective views after that i am getting the above error.

2. I have gone through the discussion mentioned in the following link, but i was not able to rectify the issue.

3. I have copied the standard code to the HTM page then also getting the same error, but if i switch of the enhancement for the specific user then it is working fine in standard.

Kindly help me in this.

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2 Answers

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Former Member Apr 17, 2017 at 02:03 PM

Hi Samantak,

Previously i have checked that but the dump is triggered from standard view ( comp :CRMCMP_CCS_EML; custom views are MailBody, MailCommonViewSet, MailHeader, MailMainViewSet ) MailAttachments.

Thanks & Regards,


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Samantak Chatterjee Apr 17, 2017 at 11:36 AM

Hi Vimal,

Can you put a break point in the HTML page and debug it and look at the call stack of the debugger and notice the custom code that is being called. It would be great if you can attach the screenshot of the same. As you mentioned, it looks like that the custom class is not rendering the html properly and it needs to be adjusted with the new enhancement pack.



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