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HTTP Status 404 error when accessing BI Launchpad or CMC

Apr 15, 2017 at 09:46 PM


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Former Member


This is an old installation. I have been using it with without SSL since then.

I have now configured SSL following the KB 1648573 and configured the server.xml file as needed. Set the environment variable for Java home as well.

Now I am able to open the HTTPS for apache tomcat https://Servername:8443/. This opens the tomcat home page.

But when I add the BOE/CMC or BOE/BI, it throws the

HTTP status 404 error.

type Status report

message /BOE/BI

description The requested resource is not available.

I have Deployed the war files using the wdeploy tool and restarted the tomcat.

I still have the same issue.

BI 4.1 Sp8 with default tomcat 7.0.54

Any suggestions much appreciated.

Apache Tomcat/7.0.54

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2 Answers

Joe Peters Apr 20, 2017 at 11:48 AM

If you haven't done so already, check the Tomcat logs. A 404 can mean that the application didn't load due to an initialization failure.

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Denis Konovalov
Apr 17, 2017 at 02:33 PM

HTTP 404 means that the page is missing. Configuring HTTPS/SSL for tomcat should not affect BOE webapps at all, so no re-deployment should be needed.
If you're getting this error after configuration of SSL - double trace back all your steps, are you sure nothing was done to tomcat/webapps folder ?
If you have redeployed webapps and in fact see complete BOE directory under /tomcat/webapps -- then use HTTP trace tool (fiddler or httpwatch) to trace the access to /boe/bi or boe/cmc and see which exact page is throwing 404.
It won't hurt to look at tomcat/logs and see if anything interesting comes on tomcat startup.


Why did you set JAVA home ?
it is absolutely not needed for the BOE. Which java is your tomcat pointing to ?

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Former Member

Hi Denis,

I did the configuration again and I see the same error when opening BI/CMC console. I will try to use the trace tool and find out where it is failing.

I found in a KB saying we need to update the Java home, thats the reason I set it. I have java 7 update 55 installed.


Tomcat or BOE apps do not use client JDK/Java, they use JAva BOE comes from by default.

So if you pointed your tomcat to your own java - maybe that's why boe apps do no work ?