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Former Member

Delete a User status within Status profile in crm

status.jpg

Hi Expert

I Have seven status out of which one status want to delete as attached image.

I want remove highlighted status from status profile.

When I do so existing document have same status showing with status or get open.

Please suggest in this matter.

Thanks

Priya

status.jpg (54.1 kB)
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4 Answers

  • Apr 21, 2017 at 02:50 PM

    Priya,

    Hi. You tagged SAP CRM Service Manager of which is a mobile application that deals with Service Orders against the SAP CRM. If this existing document is on the mobile device side please state so if not you may have tagged the wrong community group.

    Let us say you are referring to a Service document in the mobile device. For it to received an older status that is not available anymore this means that during your sync, there is no configured exchange table to track the changes of your removal. This still used the old property values from the prior sync. Normally the easiest fix is to clear and reset the mobile device client to re-download the app or create an exchange link against your deleted status change to push the change to the device.

    Normally if deleting status still shows up on existing document, you need to find a way to refresh the screen or the property that your document is binded on.

    If you think this belongs to a different group please try to move or retag to the correct community of experts.

    Hope this helps,

    Mark Pe
    SAP Product Support

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  • Apr 23, 2017 at 05:28 PM

    I changed the primary tag to SAP Customer Relationship Management. If that is not the correct tag please edit the post and change the tag.

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  • May 14, 2017 at 09:37 AM

    Hi Priya,

    Please check the total number of records or transactions that are existing in the production system with the status that you want to delete. You can get the count form the view : CRMV_INDEX_JEST. Then you need to manually change them or you can even develop a program to change the status of the records. After that you can proceed with your customizing changes.

    I would suggest you to simulate the scenario in the development system first before you do any changes in the live production system.

    Hope this helps.

    Thanks,

    Samantak.

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  • Sep 02, 2017 at 12:16 PM

    Hi,

    As you have some transition number with the deleted status,we have to change the status manually e006 by debug by using the table,crmd_orderadm_h and crm_jest.or develope the program by developer to change the status.

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