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Rights to view an incident

Apr 14, 2017 at 11:42 AM

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Hi experts

I am currently working on a custom Fiori incident viewer application and I need some help with determining who gets to see which tickets. So, I guess you can see a ticket when you are:

- the 'contact person' for a ticket

- the 'Reported by'-User

- An employee of our company

I have a hard time understanding how this gets determined. When a user authenticates, do I need to extract the Business Partner number and check in T-code BP if he is a contact person for each ticket? Any help, information, tips and explanation will be very very very appreciated.

Cheers

Matthijs

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