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Customer was not created in company code although has document posted.

Upon successfully created a customer master in a company code via XD01, an express document message "Update was terminated' received from author. And user able to post a customer invoice via FI module. However, when we displaying (FB03) the invoice document details of the customer line item in the accounting entries, error prompted as 'customer has not been created'. We've also failed to display the customer using FD03 since same error message prompted. Therefore, we can't reverse the invoice, can't repost the invoice and can't make payment to the customer due to the error.

This has caused customer account balance and recon account balance is not tally which has become an audit issue. Appreciate your quick solution how to solve this issue. Thank you.

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2 Answers

  • Oct 29, 2018 at 09:22 AM

    This sort of termination will happen in case some user exits is activated which is not working as expected or incorrect number range. Check in ST22 for that dump error so that you will find the root cause of the issue.

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  • Oct 21, 2018 at 02:31 PM

    could you please check in KAN1 / KBN1 tables. I guess there might be some workflow which is interrupting the process. Dubbugg the process or check if any workflow is activated.

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