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Customer was not created in company code although has document posted.

Apr 14, 2017 at 03:54 AM


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Former Member

Upon successfully created a customer master in a company code via XD01, an express document message "Update was terminated' received from author. And user able to post a customer invoice via FI module. However, when we displaying (FB03) the invoice document details of the customer line item in the accounting entries, error prompted as 'customer has not been created'. We've also failed to display the customer using FD03 since same error message prompted. Therefore, we can't reverse the invoice, can't repost the invoice and can't make payment to the customer due to the error.

This has caused customer account balance and recon account balance is not tally which has become an audit issue. Appreciate your quick solution how to solve this issue. Thank you.

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