Single Sign On Business Objects -> BW not working for several users

[mario_panzenboeck]

Hello, one of my customer is using single sign on between BI Platform and Business Warehouse 7.4. They use this since 1 year and everything was working fine until this Monday. At the moment we have three users which are facing issues while opening an Analysis Office workbook via BI Launchpad. When they open the report they have to authorize manually against BW system. For all other users (me included) Single Sign On is working fine.

Any ideas?!

Checked the users in BI and BW (alias, password/locked status) -> ok

Checked the SSO configuration (certificates, BIP Settings)

Checked the license keys

Many thanks in advance!

Br,
Mario

[mario_panzenboeck · Accepted solution]

Finally there was a mistake in SSO configuration - new Setup for SSO solved the problems.

[former_member718275 · Accepted solution]

Hi Mario do you recall what the SSO configuration error was? Having the same issue in my area

[mario_panzenboeck]

Hello,

please check KBA 2781286:

https://launchpad.support.sap.com/#/notes/0002781286

It´s been a while..sorry.

[mario_panzenboeck]

Nobody ever had the same issue than we have? Please share your thoughts - thank you.