sap host agent is not collecting log files from the BOBJ servers but is showing a "success" message

[anthony_arena]

Customer has successfully validated sap host agent on all bobj app servers and web app servers. They have also explicitly given the host agent install user read/write privileges on the logging directories.

After executing an e2e trace, the BIP Support Tool shows a success message saying it pulled the log files from the servers but no logs are actually pulled into the users local work directory.

[Toby_Johnston]

Hi Anthony,

Is there an incident open for this? Please have the customer reach out to me directly at toby.johnston@sap.com so I can help them troubleshoot the problem. In the current version 2.0.7 the results should show a pretty accurate assessment (meaning it should show failed if it failed).

Thanks
Toby

[denis_konovalov]

is the local directory accessible from the servers ?
are the logging directories shared/accessible from the machine where BIPST tool is running ?