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sap host agent is not collecting log files from the BOBJ servers but is showing a "success" message

Customer has successfully validated sap host agent on all bobj app servers and web app servers. They have also explicitly given the host agent install user read/write privileges on the logging directories.

After executing an e2e trace, the BIP Support Tool shows a success message saying it pulled the log files from the servers but no logs are actually pulled into the users local work directory.

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2 Answers

  • Apr 17, 2017 at 05:56 PM

    is the local directory accessible from the servers ?
    are the logging directories shared/accessible from the machine where BIPST tool is running ?

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  • Apr 19, 2017 at 02:38 PM

    Hi Anthony,

    Is there an incident open for this? Please have the customer reach out to me directly at toby.johnston@sap.com so I can help them troubleshoot the problem. In the current version 2.0.7 the results should show a pretty accurate assessment (meaning it should show failed if it failed).

    Thanks
    Toby

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