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C4C Service Ticket mass update

Apr 12, 2017 at 02:53 PM


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there are some mass update possibilities of service tickets like setting the status or adding some notes to all or better said all marked tickets in the search result list.

The question is if this is also possible for answering the tickets via e-Mail? Thus it would be possible to mark tickets with the same questions of the customers and answer all of them at once.

Thank you and BR,


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I would also like to know if this is possible and/or if there are any plans to roll such functionality out for Admins in future?

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