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Former Member
Apr 12, 2017 at 08:00 PM

Need to create new customer data for successor company?



in our customer master data management we are struggeling with the problem of successor companies.

Our book keeping forces us to create a complete new customer data set (sold-to, ship-to, bill-to, payer) for the successsor company of an existing customer due to "legal requirements".

This leads to a "torn" customer history because earlier transactions are stored with the first and new transactions run on the new customer number.

So you never have the complete "picture" of the customers order-, turnover- and device-history.

This problem gets even worse in combination with subsystems with there own transaction history.

Is there any solution for this? Is it true, that there is no alternative to handle successor companies? Is there a way to merge customers?

I'd really apreciate any idea that could help.

Kind regards from Hamburg, Germany