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2 alerts getting triggered for a single error in sap pi

Hello SAP PI Experts,

In synchronous scenarios, if any errors happen due to an issue in the response message then we know that even corresponding request message will go into error status. But our problem is that we are getting a ticket created for request message error as well as response message error. We would like to avoid this as the duplicate tickets are increasing our ticket count.

If anyone has any advice then please let me know.

Thanks,

Ajeya G V

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