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Former Member
Nov 17, 2006 at 11:35 AM

Dunning Line items reg

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HI all

I need a clarification about dunning Overdue line items fetching regards. I try to explain my doubt in scenario.

For example: I run first level dunning on 10.11.2006 where 3 over due items & 5 due & not due items present in Customer account on that day. and in the output I am getting 3 overdue items (and this situation is right, as dunning collect only over due items as per my settings)

The second dunning run is on 25.11.2006 (where dunning interval is 14 days), I enter 5 more transaction during 1st & 2nd dunn level, (on the date of 2nd level total line items are 13 ( of which 12 are overdue & one is not due). But when I am executing 2nd dunning level system is giving only 3 overdue line items, which are dunned at first level, it is not considering other 9 overdue items, I didn't understand why it is happening.

Please help me out in this. I want total 12 overdue line items in 2 dunning level as per client's requirement.

Thanks for your valuable information for my earlier queries.

Zeenath