cancel
Showing results for 
Search instead for 
Did you mean: 

Agentry CRM Service Manager 4.3 end of Support

Former Member
0 Kudos

Hi,

We recently upgrade from CRM SM 3.1 Agentry 6.x to CRM SM4.3 SMP 3.0 sp12. as SM 3.1 support ended in Aug 2015.

Now as we see there is a new upgrade available for CRM Service Manager i.e. CRM SM 4.4, does this means we need to upgrade to latest version as "End of Mainstream Maintenance" in PAM for CRM SM 4.3 is 30.11.2017 ?

Also should we expect SAP will not support CRM SM 4.3 post 30.11.2017 and we need to upgrade to latest SM 4.4 in order to be eligible for product support.

Thank you

Regards,

Akash

Accepted Solutions (0)

Answers (1)

Answers (1)

bill_froelich
Product and Topic Expert
Product and Topic Expert
0 Kudos

You should have a discussion with your Account Executive to review your concerns and better understand your options.

--Bill