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Sales Order is not showing up in Service Call Related Documents Tab

Apr 11, 2017 at 03:55 PM

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Former Member

Hi all,

We added a service call document and created a return document for Item A and a sales order for Item B (the customer is essentially returning A and asking for B). In the related documents tab, the return document is shown, but the sales order is not. However, when we click on the Details button, both Item A and Item B show up. Is this part of B1's standard functionality?

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2 Answers

Jitin Chawla
Apr 12, 2017 at 08:51 AM
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Hi,

Check SAP Note 1572625 and see if any of the scenario mentioned in the SAP Note relates to your issue.

Regards,

Jitin

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Former Member Apr 12, 2017 at 04:25 PM
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Hi Jitin,

Thanks for your answer. However, the note describes similar effects on both the Related Documents tab and the Document Details section. Is there a reason why it would be in the Related Document Details but not the Related Documents tab?

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