sap standard job SM:LONG FILE EXT DOWNLOAD failing

[Former Member]

Hi All,

The standard background job SM:LONG FILE EXT DOWNLOAD is failing in our new solution manager system with the below error.As this job is not running so its not updating the file extension type in system & hence we are getting error attachment of file type <DOCX> cannot be sent to SAP.

Apart from this job error log i dont find any thing else in the system corresponding to this error.No dump or no corresponding system log.

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11.04.2017 05:40:24 Job started

11.04.2017 05:40:24 Step 001 started (program RAGS_FILE_EXT_L_DL, variant , user ID) 11.04.2017 05:40:25 Error reading data.

11.04.2017 05:40:25 An exception was raised An exception was raised.

11.04.2017 05:40:25 CL_AI_CRM_IM_SUPHUB_UTIL======CP

11.04.2017 05:40:25 CL_AI_CRM_IM_SUPHUB_UTIL======CM002 70

11.04.2017 05:40:25 An exception was raised An exception was raised.

11.04.2017 05:40:25 CL_SISE_SUPHUB_ABSTRACTION====CP

11.04.2017 05:40:25 CL_SISE_SUPHUB_ABSTRACTION====CM007 58

11.04.2017 05:40:25 SOAP:1023 SRT: Processing error in Internet Communication Framework: ("connection to partner broken"

11.04.2017 05:40:25 Download and update of file extensions successfully finished 11.04.2017 05:40:25 Job finished

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Please let me know if you have any idea on this error.

Thanks & Regards,

Rajdeep

[former_member622691]

Hi,
Kindly help if you have found the resolution of the above error.

Regards,

[patelyogesh]

Hello Rajdeep,

Can you please check SAP note below and follow recommendations by SAP regarding attachments.

569392 - SAP Support Desk: Send attachments to SAP

Ref: only specific file types may be sent to SAP; all other attachments are rejected when you send to SAP.

Thank you

Yogesh