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Not able to start CR 2016

Apr 10, 2017 at 08:36 PM

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Former Member

After a fresh install onto a Windows 2012 R2 OS I am not able to get the program to start. It reports ERROR (path to exe)\crw32.exe The application has failed to start because its side-by-side configuration is incorrect.

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2 Answers

Denis Konovalov
Apr 11, 2017 at 12:13 PM
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If you search for this error, there are plenty of KBA's on the subject.
Most likely your Windows is missing one of the C++ packages that is needed.

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Former Member

Don, when I try to Run as Admin I get no response. No program opens and no error message. I do see an event in the Windows Application log that points to what Denis is saying.

Denis, the event in the log mentions that it is looking for [Dependent Assembly Microsoft.VC80.MFC, processorArchitecture="x86", publicKeyToken="1fc8b3b9a1e18e3b",type="win32", version="8.0.50727.4053" could not be found. ]

Can you point me to the correct Download for this?

I am surprised that the CR2016 install package doesn't install objects that is required to run it.

BTW, there is also an old Crystal Reports Runtime (v11) also installed here. Will that be a problem?

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Former Member

Denis, the link you provided seems to be an Internal / LAN URL. The hostname SAP.CORP can't be resolved on the internet.

I did find

https://apps.support.sap.com/sap/support/knowledge/preview/en/1678498

but it requires a SAP ONE Support Launchpad account, which we don't get one when we spend $450 and buy direct from the SAP store.
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Majority of SAP Knowledge base is gated.
You need maintenance contract to access it.

So, basically, you need:

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Don Williams
Apr 11, 2017 at 03:53 PM
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Do you have any other version of CR Designers installed on that PC?

CR 2011, 2013 and 2016 are all the same version and cannot be on the same PC at the same time.

Or try right clicking on the CR link and select Run As Administrator.

Don

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