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SAP Mobile Platform 3.0 - Installation error

Apr 10, 2017 at 02:21 PM

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Hi guys,
I'm trying to install SMP 3.0 SP12 on Windows 10 and I'm getting an Error over and over again.
"Failed to create Windows service SAPSMPTestUserLogonService to try to set service LOGON permission for the specified Windows user account."

I already tried turning off User Account Control and Antivirus - it didn't help.
From what I can gather my 8080, 8081 etc ports are open.
I tried running the installation without creating the smpServiceUser account and after creating it manually (on local domain) - no change.

My windows user is in a company domain so i also tried the installation using my account - no change.

I am out of options, please help! I'm attaching the installLog

(Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2010 Runtime found: v10.0.40219.325 (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2005 Runtime found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2008 Runtime not found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2013 Runtime found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Version of vcRuntime2015 found is 14.0.24212 (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Required version of Microsoft Visual C++ 2015 Runtime found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2010 Runtime found: v10.0.40219.325 (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2005 Runtime found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2008 Runtime not found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Microsoft Visual C++ 2013 Runtime found (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Version of vcRuntime2015 found is 14.0.24212 (Apr 10, 2017 2:48:12 PM), , com.sap.install.smp.wizardaction.ThirdPartySoftwareCheck, dbg, Required version of Microsoft Visual C++ 2015 Runtime found (Apr 10, 2017 2:48:14 PM), , com.installshield.smpserver.event.dialog.swing.PanelProductEditionOption, dbg, productInstallOption: Developer Installation (Apr 10, 2017 2:48:14 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:execute method (Apr 10, 2017 2:48:14 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:The hostname is -------- and the IP is ----------------- (Apr 10, 2017 2:48:14 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:The domain name is ------------ (Apr 10, 2017 2:48:14 PM), , com.sybase.englwd.wizardbean.GetHostNameIP, dbg, GetHostNameIP:The fully qualified domain name is ---------- (Apr 10, 2017 2:48:15 PM), , com.installshield.wizard.platform.win32.Win32JVMServiceImpl, dbg.jvm, calculating size from directory C:\SMP\SMPsupport\SAPSMPRT3012_0-20011876\ebf26698\SMP3ServerInstaller-3.0.12.0-win\sapjvm_7_jre (Apr 10, 2017 2:48:16 PM), , com.installshield.product.actions.AddRequiredBytes, dbg, Adding 182497280 bytes to C:\SAP\MobilePlatform3\sapjvm_8 (Apr 10, 2017 2:48:16 PM), , com.installshield.product.actions.AddRequiredBytes, dbg, Adding 1049739264 bytes to C:\SAP\MobilePlatform3 (Apr 10, 2017 2:48:16 PM), , com.installshield.product.actions.AddRequiredBytes, dbg, Adding 0 bytes to C:\SAP\MobilePlatform3\Server (Apr 10, 2017 2:48:16 PM), , com.installshield.product.actions.AddRequiredBytes, dbg, Adding 0 bytes to C:\SAP\MobilePlatform3 (Apr 10, 2017 2:48:24 PM), , com.installshield.smpserver.event.dialog.swing.PanelAdminCredentials, dbg, adminUsername: smpAdmin (Apr 10, 2017 2:48:24 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Creating directory: C:\SAP\MobilePlatform3/Util/TestUserLogonService (Apr 10, 2017 2:48:24 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: C:\SMP\SMPsupport\SAPSMPRT3012_0-20011876\ebf26698\SMP3ServerInstaller-3.0.12.0-win/modules/server/TestUserLogonService.exe to C:\SAP\MobilePlatform3/Util/TestUserLogonService/TestUserLogonService.exe (Apr 10, 2017 2:48:24 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: C:\SMP\SMPsupport\SAPSMPRT3012_0-20011876\ebf26698\SMP3ServerInstaller-3.0.12.0-win/modules/server/validatelogon.bat to C:\SAP\MobilePlatform3/Util/TestUserLogonService/validatelogon.bat (Apr 10, 2017 2:48:24 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: C:\SMP\SMPsupport\SAPSMPRT3012_0-20011876\ebf26698\SMP3ServerInstaller-3.0.12.0-win/modules/server/fixTestUserLogonServiceFile.bat to C:\SAP\MobilePlatform3/Util/TestUserLogonService/fixTestUserLogonServiceFile.bat (Apr 10, 2017 2:48:24 PM), , com.sybase.englwd.wizardbean.FilesActionWizard, dbg, Copying File: C:\SMP\SMPsupport\SAPSMPRT3012_0-20011876\ebf26698\SMP3ServerInstaller-3.0.12.0-win/modules/server/fixTestUserLogonServiceFile.js to C:\SAP\MobilePlatform3/Util/TestUserLogonService/fixTestUserLogonServiceFile.js (Apr 10, 2017 2:48:34 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Zone identifier found:false (Apr 10, 2017 2:48:34 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Created SMPTestUserLogonService (Apr 10, 2017 2:48:34 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Deleted SMPTestUserLogonService (Apr 10, 2017 2:48:34 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:0 (Apr 10, 2017 2:48:34 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, File permissions set (Apr 10, 2017 2:48:35 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:1 (Apr 10, 2017 2:48:35 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, 1 file(s) copied. Narz©dzie instalacyjne Microsoft (R) .NET Framework wersja 4.6.1586.0 Copyright (C) Microsoft Corporation. Wszelkie prawa zastrzeľone. Instalacja nie powiod?a si© i zosta?o przeprowadzone wycofywanie. bad username 1 file(s) copied. (Apr 10, 2017 2:48:37 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, ERROR: Failed to create Windows service SAPSMPTestUserLogonService to try to set service LOGON permission for the specified Windows user account. (Apr 10, 2017 2:49:06 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Zone identifier found:false (Apr 10, 2017 2:49:06 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Created SMPTestUserLogonService (Apr 10, 2017 2:49:06 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Deleted SMPTestUserLogonService (Apr 10, 2017 2:49:07 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:0 (Apr 10, 2017 2:49:07 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, File permissions set (Apr 10, 2017 2:49:08 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:1 (Apr 10, 2017 2:49:08 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, 1 file(s) copied. Narz©dzie instalacyjne Microsoft (R) .NET Framework wersja 4.6.1586.0 Copyright (C) Microsoft Corporation. Wszelkie prawa zastrzeľone. Instalacja nie powiod?a si© i zosta?o przeprowadzone wycofywanie. bad username 1 file(s) copied. (Apr 10, 2017 2:49:09 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, ERROR: Failed to create Windows service SAPSMPTestUserLogonService to try to set service LOGON permission for the specified Windows user account. (Apr 10, 2017 2:49:15 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Zone identifier found:false (Apr 10, 2017 2:49:15 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Created SMPTestUserLogonService (Apr 10, 2017 2:49:15 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Deleted SMPTestUserLogonService (Apr 10, 2017 2:49:15 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:0 (Apr 10, 2017 2:49:15 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, File permissions set (Apr 10, 2017 2:49:16 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, dbg, Exit code:1 (Apr 10, 2017 2:49:16 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, 1 file(s) copied. Narz©dzie instalacyjne Microsoft (R) .NET Framework wersja 4.6.1586.0 Copyright (C) Microsoft Corporation. Wszelkie prawa zastrzeľone. Instalacja nie powiod?a si© i zosta?o przeprowadzone wycofywanie. bad username 1 file(s) copied. (Apr 10, 2017 2:49:17 PM), , com.installshield.smpserver.event.dialog.swing.PanelServiceAccountInfo, err, ERROR: Failed to create Windows service SAPSMPTestUserLogonService to try to set service LOGON permission for the specified Windows user account.

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1 Answer

Jitendra Kansal
Jul 10, 2017 at 03:08 PM
0

Hello Mateusz Pawlowski ,

Were you able to find solution for your query? If so, you may share it with community, it will help others.

If not yet, please check this https://launchpad.support.sap.com/#/notes/2170377

If still issue persists, pelase reach out to SAP support team by raising an OSS ticket.

Regards,

JK (Moderator)

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