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Former Member
Nov 10, 2006 at 07:18 PM

Attached documents can't be displayed

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Hello,

We have SRM with EP. The SRM system was given a DNS domain name in order to be contacted among the full company. This name was configured in our company's DNS servers let's say this name is http://srmserverformycompany.com

but this server internally has the following name: http://srmpro.ep

The problem occurs when using the system with the url http://srmserverformycompany.com: we attach a document to a shopping cart and then when trying to open the system shows a new window with the message: the Page Cannot be Displayed so the system is trying to display the attached document using the internal address http://srmpro.ep which is not recognized in all the machines. The problem is solved if the user manually changes the url to

http://srmserverformycompany.com then the document is displayed.

So my question is: is there any way to change the url that SRM is using to open attached documents?

Thanks in advance