Workflow, workitem redirection - changing the agent

[Former Member]

Hi Friends,

Workflow is triggered and workitem is sent to the agent responsible. now the problem is the responsible agent is on vacation.

how can i redirect the workitem to other person,

is there a way to do this?

thanks a lot.

Points will be rewarded.

[former_member186746]

you can use swi5 to find the workitems of the user.

[Former Member]

The agent, that is on vacation has to configure his / her SAP Business Worklplace, so that other agents are allowed to check his / her worklplace.

Furthermore it is possible, to configure a substitute, that will be responsible for the workitem then ...

[Former Member]

Hello Kiran,

if the user <i>is</i> alread on vacation, the administrator can use the transaction SWIA to forward the workitem. You can select by the workflow task TS... by workitem id.

To find out, which workitems the user currently has in his inbox, please consult the database table SWWUSERWI.

For the future, each involved person of the workflow should maintain a "substitute" (Workplace>Settings>Workflow-->Maintain Subs.) and active this setting before his vacation.

Best regards,

Florin