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SAP CRM - Calling a web service from CRM WEB UI to send a http post data to an external API

Apr 08, 2017 at 12:00 PM

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Hello Guru's,

In my project we have CRM CTI implementation. In this, once the customer call is ended we need to call a web service that is of some other vendor who is providing a API to send a SMS.

My Queries :

1) How to call a web service from CRM by sending a HTTP Post data?

2) How to automatically trigger the Web service when the call is ended?

3) Is there any note available for this?

Many thanks in advance.

Will assign points to the relevant answers!!!

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