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Former Member
Nov 03, 2006 at 01:32 PM

Reporting using the ICI with Genesys

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Hello,

we have a SAP WebAS 6.20, and will use the EP with an ICI and a Genesys GPlus Adapter. Does anyone know of an interface on which I could log for instance how long a telefone call was?

We will probably use our own BSPs with the IC Web Client as a help in the background. Has anyone had expierience with this?

Regards,

Friederike