Reporting using the ICI with Genesys

[Former Member]

Hello,

we have a SAP WebAS 6.20, and will use the EP with an ICI and a Genesys GPlus Adapter. Does anyone know of an interface on which I could log for instance how long a telefone call was?

We will probably use our own BSPs with the IC Web Client as a help in the background. Has anyone had expierience with this?

Regards,

Friederike

[Former Member]

Hello friends,

we have installed gplus adapter for sap-erp integration. Can some one please let me know how to configure a connection between sap application server and an Adapter.

We got stuck in creating a SAPphone server on sap. In transaction SM59 while creating a new TCP/ip connection RFC destination, we need to set the RFC destination name and program id .

what should be the value for program id? Do we need to code a RFC for this ? cos be gave the program id as SPS.PROG as mentioned in the gplus deployment guide, but the connection test failed.

Can someone please help me in fixing this.

Just one more, how to obtain SAP RFC SDK binary files? Shd these binary files need to be placed in the gplus working directory? Does the tcp/IP connection failed due to missing binary files?

Thanks in Advance. please reply me on vinoodgujja@gmail.com