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Former Member

Create service product INVESTIGATION in master data

Hi Group,

Upon navigating to the Service Ticket in the IC WebClient, I see the message "Create service product INVESTIGATION in master data" appear. I believe all customizing steps have been performed and all necessary master data was created. Nevertheless this message appears. Should be something small, that I overlooked. Anybody who recognizes this?

Thanks a lot! Kind regards,

KZ

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3 Answers

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    Former Member
    Posted on Oct 31, 2006 at 04:29 PM

    Perhaps this additional information will trigger some answers. Note 870059 specifies aa solution for the case in which one would like to use the service ticket in ICWC <u>without</u> automatic creation of an item in the background.

    In my case it seems like this item is not created. I do want it to be created automatically, as I don't want to enter item details myself.

    Any suggestions, no matter how trivial they may seem, are welcome!

    Thanks,

    KZ

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    Former Member
    Posted on Nov 03, 2006 at 04:55 PM

    Hi,

    I did have the problem, I solved it by creating the service product INVESTIGATION in the master data.

    But I still have an error message "Enter the unit of measure".

    Would someone know how to get rid of this message?

    Which should the Base Unit of measure for INVESTIGATION product?

    Thanks,

    Fran├žois

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    Former Member
    Posted on Sep 28, 2007 at 08:52 AM

    Hi KZ

    Did you manage to resolve this, I'm also sitting with the same issue on the "Unit of Measure" error. I believe I've configed correctly but obviously something is missing.

    Would really appreciate some guidance.

    Regards

    Panduranga

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