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error installing HANA on SUSE12

Apr 05, 2017 at 02:49 PM

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Dear all,

I'm trying to install DB HANA on SUSE 12 in VMWARE environment.

I got the following error in hdbinst log

Starting service
17:42:04.137 - INFO: Starting external program /usr/sap/AGH/HDB00/exe/sapstartsrv
17:42:04.137 - INFO: Command line is: /usr/sap/AGH/HDB00/exe/sapstartsrv pf=/hana/shared/AGH/profile/AGH_HDB00_xxxxxsuse -D -u aghadm
17:42:04.309 - INFO: Output line 1: Impromptu CCC initialization by 'rscpCInit'.
17:42:04.310 - INFO: Output line 2: See SAP note 1266393.
17:42:05.416 - INFO: Output line 3: Impromptu CCC initialization by 'rscpCInit'.
17:42:05.416 - INFO: Output line 4: See SAP note 1266393.
17:42:05.682 - INFO: Program terminated with exit code 0
17:42:05.686 - INFO: Waiting for sapstartsv...
17:42:05.699 - INFO: sapstartsrv is not running: Net::HTTPS: connect: Connection refused
17:42:06.712 - INFO: sapstartsrv is running
17:42:06.713 - INFO: Checking unix domain socket
17:42:06.715 - INFO: sapstartsrv is running
INFO: ---------------------------------------------------------
17:42:06.717 - INFO: Starting SAP HANA Database system...
17:42:06.717 - INFO: ---------------------------------------------------------
17:42:06.731 - INFO: Starting instance on host 'xxxxxsuse' (worker)...
17:42:06.732 - INFO: Parameters: instance number = 00, user = aghadm
17:42:06.739 - INFO: Sending HTTP request, function = Start, maximum number of retries = 3
17:42:07.413 - ERR : Caught Net::HTTP exception (read_response_headers): Server closed connection without sending any data back at Net/HTTP/Methods.pm line 399.

17:42:07.429 - ERR : Caught Net::HTTP exception (read_response_headers): Status read failed: Connection reset by peer at Net/HTTP/Methods.pm line 289.

17:42:07.431 - ERR : Cannot establish http connection to unix domain socket '/tmp/.sapstream50013' (Connection refused)
17:42:07.432 - ERR : Start instance 00 on host 'xxxxxsuse' (worker) failed.
17:42:07.437 - INFO: Messages from trace files
17:42:07.436 - INFO: sapstartsrv.log: ld-linux-x86-64.so.2[S](_dl_catch_error+0x74)[0x7ff59b93dac4]
17:42:07.436 - INFO: sapstartsrv.log: ld-linux-x86-64.so.2[S](_dl_catch_error+0x74)[0x7ff59b93dac4]
17:42:07.436 - INFO: sapstartsrv.log: libc.so.6[S](dlerror_run+0x2f)[0x7ff5995eaadf]
17:42:07.437 - ERR : Check the log file for SAP HANA Database error messages
17:42:07.438 - INFO: ---------------------------------------------------------
17:42:07.438 - INFO: END: Start SAP HANA Database system (start: 17:42:06.717 duration: 00:00:00.720)
17:42:07.438 - INFO: ---------------------------------------------------------
17:42:07.437 - ERR : Cannot start system
17:42:07.438 - INFO: -----------------------------------------------------------
17:42:07.438 - INFO: END: Create System (start: 17:42:03.607 duration: 00:00:03.831)
17:42:07.438 - INFO: -----------------------------------------------------------
17:42:07.438 - ERR : Cannot create Instance
17:42:07.438 - ERR : error installing
17:42:07.438 - ERR : Installation failed
17:42:07.514 - INFO: InstallRegistry successfully unlocked
17:42:07.515 - INFO: InstallRegistry closed
17:42:07.587 - INFO: Summary of critical errors
17:42:07.438 - ERR : Installation failed
17:42:07.438 - ERR : error installing
17:42:07.438 - ERR : Cannot create Instance
17:42:07.437 - ERR : Cannot start system
17:42:07.432 - ERR : Start instance 00 on host 'xxxxxsuse' (worker) failed.
17:42:07.431 - ERR : Cannot establish http connection to unix domain socket '/tmp/.sapstream50013' (Connection refused)
17:42:07.437 - ERR : Check the log file for SAP HANA Database error messages

The startsrv log is the following

---------------------------------------------------
trc file: "sapstartsrv.log", trc level: 0, release: "745"
---------------------------------------------------
pid 106779

[Thr 140492177766272] Tue Apr 4 17:25:35 2017
HistoryLog_Init: logfile (/usr/sap/AGH/HDB00/xxxxxsuse/trace/history.glf) already exists, check parameter
No halib defined => HA support disabled
CCMS agent initialization: WARNING: cannot recognize instance type, checking profile parameter "system/type".
CCMS agent initialization for instance type ABAP: return code 0.
CCMS agent disabled by profile parameter ccms/enable_agent = 0.
Initializing SAPControl Webservice
Root PSE verification succeeded
Starting AutoRestart thread
Starting WebService SSL thread
Starting WebService thread
[Thr 140492123264768] Tue Apr 4 17:25:36 2017
Auto PSE update thread started
AutoRestart thread started
Webservice thread started, listening on port 50013
Webservice SSL thread started, listening on port 50014
Trusted http connect via Unix domain socket '/tmp/.sapstream50013' enabled.
Webservice SSL thread using system PKI credential
Trusted https connect via Unix domain socket '/tmp/.sapstream50014' enabled.
[Thr 140492109285120] Caught signal SIGSEGV
[Thr 140492109285120] ------------------ C-STACK ----------------------
sapstartsrv[S](LinStackBacktrace+0x90)[0x708450]

trusted unix domain socket user is starting SAP System at 2017/04/04 17:25:36
sapstartsrv[S](LinStack+0x35)[0x70c825]
sapstartsrv[S](CTrcStack2+0x55)[0x7081c5]
sapstartsrv[S](trc_signal_handler(int)+0xa1)[0x5605f1]
<signal handler called> [0x7fc6e02e6b00]
ld-linux-x86-64.so.2[S](_dl_relocate_object+0x490)[0x7fc6e23a1540]
ld-linux-x86-64.so.2[S](dl_open_worker+0x339)[0x7fc6e23a8ef9]
ld-linux-x86-64.so.2[S](_dl_catch_error+0x74)[0x7fc6e23a4ac4]
ld-linux-x86-64.so.2[S](_dl_open+0xab)[0x7fc6e23a867b]
libc.so.6[S](do_dlopen+0x42)[0x7fc6e0051a42]
ld-linux-x86-64.so.2[S](_dl_catch_error+0x74)[0x7fc6e23a4ac4]
libc.so.6[S](dlerror_run+0x2f)[0x7fc6e0051adf]
libc.so.6[S](__GI___libc_dlopen_mode+0x31)[0x7fc6e0051b51]
libpthread.so.0[S](pthread_cancel_init+0x23)[0x7fc6e02e71d3]
libpthread.so.0[S](_Unwind_ForcedUnwind+0x3c)[0x7fc6e02e739c]
libpthread.so.0[S](__GI___pthread_unwind+0x40)[0x7fc6e02e5880]
libpthread.so.0[S](__pthread_exit+0x25)[0x7fc6e02df865]
sapstartsrv[S](ThrPExit+0x9)[0xadfef9]
sapstartsrv[S](WebServiceWorker+0x116)[0x566256]
libpthread.so.0[S](start_thread+0xc4)[0x7fc6e02de734]
[Thr 140492109285120] -------------------------------------------------

I've checked libuuid and is correct.

Any suggestion would be appreciated.

rgards

Giovanni

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2 Answers

Bartosz Jarkowski Apr 05, 2017 at 03:15 PM
0

Hi,

can you check your firewall is disabled? Also please post content of /etc/hosts

Best regards

Bartosz

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Giovanni Baglio Apr 06, 2017 at 02:50 PM
0

Hi Jarkowski,

firewall is off.

hosts file

#
# hosts This file describes a number of hostname-to-address
# mappings for the TCP/IP subsystem. It is mostly
# used at boot time, when no name servers are running.
# On small systems, this file can be used instead of a
# "named" name server.
# Syntax:
#
# IP-Address Full-Qualified-Hostname Short-Hostname
#

127.0.0.1 localhost

# special IPv6 addresses
::1 localhost ipv6-localhost ipv6-loopback

fe00::0 ipv6-localnet

ff00::0 ipv6-mcastprefix
ff02::1 ipv6-allnodes
ff02::2 ipv6-allrouters
ff02::3 ipv6-allhosts
192.168.1.21 xxxxxsuse xxxxxsuse

thanks

Giovanni

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