BPM alert not being generated

[Former Member]

Hi guys,

I'm having quite a little trouble in doing one thing which has been done for several times but which is giving me a hard time...

I've created a bpm process which in an error condition will trigger a simple alert.

I've tested the process and everything goes allright, except the alert. What is happening? Well, the alert is not being sent to my inbox. Why? Maybe because the alert is not being generated.

I've went to sxmb_moni_bpe and everything is OK. I can see the message of the alert being fired. After that I went to slg1 to see if my alert is being generated, and the answer is no. It's not being generated....

I've gone through Michal's blogs and everything was checked...The question is, if I execute RSALERTTEST with my alert category, the alert is generated and send to my inbox. Do you have any ideas?

Thanks a lot for your attention

[Former Member · Accepted solution]

Hi Goncalo,

Pls do check whether you have scheduled the relevant background jobs which trigger the alerts. Its mentioned in Michal's blog.

Cheers

JK

[Former Member · Accepted solution]

Hi Jayakrishnan,

the background job is only needed if the SP is under SP14, right?

[bhavesh_kantilal · Accepted solution]

Hi,

Yes the job scheduling is needed only for Sp14 and below.

Can you recheck if the Alert is actually getting triggered or not in the BPM in the control step? Make sure that you have given the correct Alert Category in your Control Step and also, make sure that the recipient in your alert as well as the Alert Inbox entry you are seeing is the same.

Finally, refresh the Alert Inbox.

Regards,

Bhavesh

[Former Member · Accepted solution]

Hi Bravesh,

sorry for the trouble, I've been informed by the Systems Administrator Team that we're having some problems with the configuration of the SMTP adapter, so I'm not able to test it for now.

When everything is OK I'll post with new feedback.

Thanks for your attention.

[Former Member · Accepted solution]

Hi,

Please check on with this SAP NOte:

Note 913858 - XI3.0 Alerting: Troubleshooting

Regards

Vijaya

[bhavesh_kantilal]

Hi,

2 things,

1.See if there is any dump in ST22 in XI. Make the user id as *

2. Make sure that Dynamic text has been selected in ALRTCATDEF.

Regards,

Bhavesh

[Former Member]

Hi Bravesh,

THanks for your suggestions. On point number 1, I have no records of any dumps...

Relating to your second point, yes I've checked the dynamic text flag....

What else could be?