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Former Member
Apr 05, 2017 at 02:24 PM

Collate option is not working when printed from application.

930 Views Last edit Apr 05, 2017 at 02:49 PM 2 rev

Environment details:

Windows 10 Version 1607 (OS Build 14393.222), SAP Crystal Reports runtime engine for .NET framework 13.0.2.469

One of our customers was using Windows XP, and they were able to view and perfectly print the crystal reports generated from our application (Programming Language - Progress 4GL/OpenEdge) using Collate option. Now, they have installed the application in Windows 10 PCs. Since then, they are unable to Collate the Crystal Reports generated from the application, so the reports must be sorted, collate and stapled manually causing issues for the customer. To be clear Collating is working fine: When printing the Crystal Reports directly from Windows. When printing any reports in the application other than Crystal Reports. Collating is working fine from all the Windows 10 PCs and is printing to any of their 20 printers. It is ONLY when printing a Crystal Report from the application that the Collate feature is ignored since they moved to Windows 10, and it has working fine on Windows XP prior to the migration.