I would like your assistance on a billing topic in CRM.
System: CRM 5.0 and ECC6
- Customer calls to purchase service
- Once the price is given to the customer the customer decides not to purchase because it is too expensive to pay it upfront
- The agent offers the customer the option to pay monthly (periodic billing)
- Would like to change the billing plan at the transaction level
Is there an option to change billing plan in CRM in the sales order?(In R/3 you can change billing plan in the transaction)
Assumption: Billing is done in R/3