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Former Member

CRM Service order & confirmation billing in ECC

Dear All,

Is it possible to bill items from both a service order as well as confirmation through a single ECC DMR? Our aim is to have only one DMR when both -the service confirmation and the service order are set to 'completed' as we have our billables on both these. Note that we only want one DMR and not multiple.

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1 Answer

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    Former Member
    Sep 25, 2017 at 10:58 AM

    Hi

    I think we cannot create a single DMR for both service order and service confirmation. Because the sales item in service order has to be replicated as a sales order to ECC and billed accordingly and for the other items it can be done in service confirmation (no sales item available) itself by creating a DMR.

    Rgds,

    Amit.

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