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Former Member
Oct 22, 2006 at 08:27 AM

'Support Team' & 'Message Processor'

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Hi,

What is the difference between 'Support Team' & 'Message Processor'?,b'cause when you go to any support message you will get the same list of Business Partners in both the cases(for 'Support Team' & 'Message Processor').Ideally the 'Support Team' should be the positions created in 'ppoma_crm' like '1st level support','BC-Team'...etc rather than the employees.Please clarify.

Regards,

Cherry