Skip to Content

Transfered calls in standard reports SAP BCM

Apr 04, 2017 at 08:39 AM


avatar image
Former Member

Hello, community.

I have a question about standard reports in Sap Contact Center 7.0.9

Is it possible somehow in the report Agent - Workdone 3 - Daily (or in some another) to count the number of calls sent to another queue? Not call with advice, but those calls that were sent to the 3rd party (another queue or agent number).

Example. I have recieved 5 calls. 2 of them i have handled by myself.

3 of them I put on hold and made a consulting call.
And I transferred one to another queue
How can I display or count this one tranferred call in my reports?

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

0 Answers