Action in service order in crm

[Former Member]

Hi,

I want to debugg the service order.

After creation of service order, iam able to see the log.

If click the log, a pop window appears with warranty check.

I want to to debugg the program to find the action.

can you tell table messages log, and actions for this message.

Example:

Please can you tell the relevant action for following.

service order:

Message log:

Ref object:Header data.

Message text:valid warranites were determined.

if i click on this message, it will open a pop window, with warranty details.

please can you tell which action is triggering.

Thanks

[luc_chalifour]

Hi,

I am not familiar with the Service Order scenario, but I have worked a lot with Actions in the Marketing scenarios. Here are some hints that could help you debugging that stuff.

1. Find out what Action Profile is used for the Service Order. In CRM customizing, navigate to Transactions -> Basic Settings -> Define Transaction Types. Locate the Service Order transaction type, and display the details. Look for the Action Profile, and note it down. Leave the Define Transaction Type activity.

2. Still in CRM customizing, navigate to Basic Functions -> Actions -> Actions in Transaction -> Change Actions and Conditions -> Define Action Profiles and Actions. Locate the Planning Profile you noted at the previous step, select it, and navigate to Action Definition. Select the relevant Action Definition, and navigate to Processing Types.

3. If you are in luck, the Processing Type will be “Method Call”. You can then note down the name of the Method, and go on with step 4. If the processing type is not “Method Call”, I can’t help you.

4. Set a break-point in the method. Start the BAdI Builder (transaction SE18). Enter the BAdI Name “EXEC_METHODCALL_PPF”, and navigate to Enhancement Implementation -> Overview. From the list of implementations, select the method name you wrote down at step 3, and press Display (F7). Navigate to the tab “Interface”, and double-click on the Method “EXECUTE”. You should now have the ABAP code executed when the Action is triggered. Just set a break-point in there.

I hope this will help you.

Cheers,

Luc