Hi sridevi,
With the help of CRM business can improve relationship with customers and can maintain valuable information of the customers.
this can be done by CRM functional consultants. As ABAPers required for customization while implementing SD,MM,FI.. etc. ABAP middleware and ABAP CRM (technical) consultants are required for CRM implementation and support.
most of the ABAPers shifting to XI and EP. present there is huge requirement for CRM technical consultants in the market.
bye
srinivas
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