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Connection problem: -14017 : Superuser has disconnected your session; exit the application

I have a process which run in the background, and user can make a login to the web page using SAP user.

Every few days we get this error when user try to login:

-14017 : Superuser has disconnected your session; exit the application

SAP version is 9.2 PL04, any idea how we can solve this problem without killing the process? or at least do we have a reason? the user didn't end the process from SAP client, or did any restart for the services.

Thank you for the advice.

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