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Restrict Workcenter tabs for IT Service Management

Hello Expert,

I have configured Incident Management. I need to restrict below Workcenter tabs for enduser. Enduser wont be able to see those tabs.

I had tried to inActive workcenter using ZSOLMANPRO business roles.

But then these are not visible for Admin Users as well.

I need to restrict it only for End User. Please help me.

Thanks

Gaurav Kumar

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1 Answer

  • Sep 18, 2017 at 02:43 PM

    Hi Gaurav,

    End user are not supposed to have SOLMANPRO or copy of this business role.

    you need to create a copy of SOLMANREQU business role which has been designed for End Users.

    check some of my blogs

    https://blogs.sap.com/2013/10/09/quick-tip-business-role-in-solution-manager-71-itsm/

    https://blogs.sap.com/2013/10/24/quick-tip-customizing-business-role-in-solution-manager-71-itsm-part-2/

    Further you need to configure the links as per your requirement in this business role.

    hope this helps.

    Thanks

    Prakhar

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