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Former Member

Need to access open/ workitems of old user (no longer active)

Hi!

I have a case in a Production system.

There are some workitems open or with a User, who is no longer valid.(access is revoked).

Now can we would like to subsititute the user by another Active user, even for all the open workitems.

Please guide me on the approach to be taken.

Thanks in advance

VJ

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2 Answers

  • Posted on Oct 18, 2006 at 08:22 AM

    Hi,

    You can use swi2_adm1 to check for workitems without agent

    In this TR you can forward the item to your choice of agent (position/org. unit, user)

    Kind regards, Rob Dielemans

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    • Former Member Rob Dielemans

      thanks Rob for the quick reply.

      I checked the tran SWI2_ADM1, selected the row, but there i dont find the icon or no result when i press ShiftF12.

      does it relate to missing authorisation for me?

      please advice what profile is required, as I need to fwd some workitems soon.

      Many thanks

      VJ

  • author's profile photo Former Member
    Former Member
    Posted on Oct 18, 2006 at 08:44 AM

    Hi Samuel,

    you can use two transactions:

    - SWI2_ADM1 - workitem without agents

    - SWI2_ADM2 - deleted users

    Or SWI5 US with x workitem to be processed (without date).

    Regards

    Tibor

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