data replication

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To download the R/3 reference customer to the CRM system and use him as CRM reference business partner,I followed the path given in Configuration guide.It is as follows:

CRM ->Master Data -> Business Partner -> Basic Settings ->Maintain Reference Business Partner for Consumers.

Then in the menu ,I selected ENVIRONMENT and INITIAL DOWNLAOD REFERENCE CUSTOMER,but the INITIAL DOWNLOAD REFERENCE CUSTOMER is greyed out and I can't download R/3 reference customer to the CRM system and there is already one REFERENCE BUSINESS PARTNER maintained.When I'm trying to change the existing partner no.,I got an error message:" the partner number of the reference partner cannot be changed".

Can anyone tell me ,how to enable INITIAL DOWNLOAD REFERENCE CUSTOMER button and download the R/3 reference customer to CRM?

Thanks,

Prasu