SAP-CRM/SAP-HR Integration

[Former Member]

Hi all,

does anyone one have documentation (cookbooks, SAP documentation, project technical documentation, etc) about the procedures used to integrate SAP-CRM and SAP-HR?

Specifically we are facing problems in employee integration between R/3/HR 5.00 and CRM 4.0 (Contact Center Scenario). We want to transfer the R/3 employees to CRM (not the organization model). In CRM we activated many entries in table T77S0 as indicated in Note

5500055:

- CPERS/EEALE = X

- PLOGI/PLOGI = 01

- CPERS/PROLE = BUP003

- HRALX/OBPON = OFF

- HRALX/PBPON = ON

- HRALX/PNUMB = 3

- HRALX/PSUBG = HR (Number Range from HR00000000 to HR99999999)

In tr. BD64 (R/3) we distributed the Distribution Model and in WE20 the message HRMD_ABA is maintained in Partner Type: logical system D50CLNT300 the message HRMD_ABA is maintained into the inbound paramtrs; and for the logical system D00CLNT300 the message HRMD_ABA is maintained into the outbound paramtrs.

After we run R/3 Report RHALEINI with specific parameter (specified bellow). All traffic lights are green. It seems that information was successfully transferred. However no R/3 Employees were created in CRM.

Please advise,

Best Regards,

Joao

[Former Member]

Hi,

Well you need to do the following to correct this ..

Make this setting as blank

CPERS/EEALE = X (make this blank)

CPERS/PROLE = BUP003 (make this blank)

The problem is if we keep these settings it does not allow the creation of BP in CRM system .. thus IDOX is transffered sucessfully to CRM system but the inbound processing fails ..

on the R3 side when you run PFAL it will give you green light since the outbound process is successful ...

To varify go to menu WEDI transaction WE02 and look for the IDOc which is of type HRMD_ABA .. you will find it will be in error .. just display the log and check what is the error mostly the error will be that BP can not be created IN CRM System as the HR system is active .. which is becasue of the flag CPERS/EELAE and CPERS/PROLE

Also make sure that the name of the number range is same as the name of number range group.

In addition I will advise you to create appropriate filter in Distribution model so that you filter out Organization data related Infotypes .. This is optional ..

Incase the above do not solve the problem let me know what is the error in the error log of IDOc inbound processing

Points if this solve your problem

regards,

Sumeet Mishra

[Former Member]

"Very common error (although it is specified in the note), I've made it myself. To my knowledge it is the only error in configuration that doesn't generate errors in IDoc processing."

When I said this, I meant "all ok on CRM side". As Sumeet said, on the R/3 it will almost always give you a green light even if on the other side (CRM) you have 1000 errors. I only realized you were talking about R/3 when I saw his post.

[Former Member]

Make sure infotype Address is maintained in SAP HR.

Very common error (although it is specified in the note), I've made it myself. To my knowledge it is the only error in configuration that doesn't generate errors in IDoc processing.