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author's profile photo Former Member
Former Member

How to find the status profile for the current service desk

Hi,

i had created few new user status and is mapped to the current transaction type and the message is getting processed through the CRM_DNO_MONITOR. But, when i search for the ticket the SAP status is showing outstanding.

i require help in getting modified of the SAP status to user status or else, is there any mapping can be done that when ever the user status got changed to closed, the SAP status should also get to finished status.

please suggest.

Thanks and regards

Yaswanth kumar Palakaluri.

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 16, 2006 at 09:25 AM

    This has got solved,

    in Tx: crmbs02, select the current status profile which is utlized and in that, place the cursor on the particular status and goto--> transaction control and select the particular system status and set & save.

    when ever the user status got changed to that level, system status get changed as per the condition u have given.

    rgrds

    Yaswanth kumar Palakaluri.

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