download customer hierarchy

[Former Member]

Hi,

when i download the customer hierarchy object (DNL_BUPA_KNVH), the download runs fine (R3AM1: status is done).

i can see some data in the table CRM_KNVH_TEMP, this means the data has come from R/3.

But i am little lost, when i try running BPH_DNL, i cant see any hierarchies??? why is this happening??

pls help

[Former Member]

Hi RH,

Have you checked the Hierarchy category? It should be of category "A". Reffer to the oss note no. 516725.

<b>Reward points if my post helps!!</b>

Best regards,

Vikash

[Former Member]

hi Vikash,

as always thanks for ur prompt replies.

see the problem i could figue out is that when i try to Assign ERP Customer Hierarchy Type to CRM Hierarchy Category, i get an error that entry doesnt exist in table TBH06.

i chkd the table there no entries in that table..

is it that i have not downloaded some object?

[Former Member]

Hi RH,

If you are maintaining a hierarchy other than the hierarchy type A , then maintain the relevant hierarchy typetable TBH06 . In the standard system, customer hierarchy type A (standard hierarchy) has been defined. That is why I mentioned in my previous reply to check for the hierarchy type.

Also I would like to mention that only hierarchy type A are exchanged with the CRM as standard.

Reward points if my post helps!!

Best regards,

Vikash.