Locked user tab on portal

[Former Member]

Hi All,

Iam gettin the following error when iam clicking the 'locked user' tab on the portal .

User Management Exception

An exception occurred. Inform your system administrator.

Suggested Options

Look at the log file for the cause of the error

can anybody help me its very urgent.........

Thanks in advance..........

[Former Member]

Hi,

You either have DB inconsistencies, or you are on SP14.

There was a problem with SP14 for the empty lock reason with locked user accounts. If on SP 14, it is best to upgrade. You can also run the UME consistency check tool in order to remove any inconsistencies which might cause this problem.

Regards,

Iliyan

[Former Member]

Hello lliyan,

Thanks for your suggestion can you please tell me how to run the UME consistency check tool and if there is any risk to do that as Iam having problem on production portal.

Thanks again.

Regards,

Master

[Former Member]

Hi,

look at the log file

Okok, the error should be visible in defaultTrace log, post it here so we can try to find the problem.

Romano