Can I use SPRO to configure SAP CRM web based application.

[Former Member]

Hi,

I am just 5 days old in SAP solutions.

I want to know if I can use SPRO (IMG) to configure master data and business processes pertaining to SAP CRM web based solution ?

Regards,

Diptendu.

[Former Member]

yes need to make spro settings for the profiles which u create and it depends upon hte requirements

for eg. for manager the profile we create might have search option and we might not require scratch pad option

but for a agent we might not provide with search option but we might provide scratch pad for chating down some information

all these has to be in spro only

award points if u feel useful

[Former Member]

Hi Diptendu,

You can indeed do some customizing in the SPRO regarding for example the PCUI (People Centric User Interface) of CRM.

Within SPRO take CRM and afterwards in the Basic Functions you have some customizing to be done. You can also look at the cookbook for the PCUI, which you can find on the service.sap.com/crm-inst site.

For the Interaction Webclient, there is a specific part for customizing in the SPRO under CRM --> Interaction Webclient.

Hope this helps,

Kind regards,

Micha