CRM ISA B2C error when trying to checkout

[former_member201781]

Hello Experts,

I am receiving a runtime error when I was trying to checkout a B2C order. There are a couple of red messages like 'ship-to party could not be determined' and 'conversion factors are not valid'. I use the payment type as creditcard and enter credit card number, name, and validity period. Everytime I clicked checkout, I got a 'A runtime error occurred. Contact the administrator'. I looked at the log and also step through some function module in CRM backend but I still couldn't find what's wrong with it. I think the error below is responsible for the message. Any help is really appreciated!!

#1.5#5455434452090044000000630000116800041F7617538108#1160491964588#bccom.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase#sap.com/b2cmod#bccom.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase#Administrator#415##localhost_J2E_6223450#Guest#f7d6add0586e11dba3b9545543445209#SAPEngine_Application_Thread[impl:3]_19##0#0#Error#1#/#Plain###[(J2EE6223400)ID6223450DB848666732356775905End|system.eai.exception] Error occcurred in EAI layer "Error closing IPC session"

32293 java.lang.NullPointerException

32294 at com.sap.spc.remote.client.object.imp.DefaultIPCSession.close(DefaultIPCSession.java:755)

32295 at com.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase.destroyBackendObject(BackendBusinessObjectIPCBase.java:151)

32296 at com.sapmarkets.isa.core.eai.BackendObjectManagerImpl.destroy(BackendObjectManagerImpl.java:311)

32297 at com.sapmarkets.isa.core.businessobject.management.MetaBusinessObjectManager.valueUnbound(MetaBusinessObjectManager.java:244)

32298 at com.sap.engine.services.servlets_jsp.server.runtime.context.WebEvents.sessionValueUnbound(WebEvents.java:410)

32299 at com.sap.engine.services.servlets_jsp.server.runtime.context.WebEvents.sessionValueUnbound(WebEvents.java:404)

32300 at com.sap.engine.services.servlets_jsp.server.runtime.client.ApplicationSession.invalidateSession(ApplicationSession.java:304)

32301 at com.sap.engine.services.servlets_jsp.server.runtime.client.ApplicationSession.invalidate(ApplicationSession.java:239)

32302 at jsp_runtimeexception1152632253847._jspService(jsp_runtimeexception1152632253847.java:87)

32303 at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:538)

32304 at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:186)

32305 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

32306 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:295)

32307 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:351)

32308 at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)

32309 at com.sapmarkets.isa.core.ActionServlet.processActionForward(ActionServlet.java:267)

32310 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1595)

32311 at com.sapmarkets.isa.core.ActionServlet.process(ActionServlet.java:430)

32312 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

32313 at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

32314 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

32315 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:295)

32316 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:351)

32317 at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)

32318 at com.sapmarkets.isa.core.ActionServlet.processActionForward(ActionServlet.java:267)

32319 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1595)

32320 at com.sapmarkets.isa.core.ActionServlet.process(ActionServlet.java:430)

[Former Member]

Hi Jamie,

Suggest creating the order on CRM online to see if it works there first. Use the customer you are using in internet sales. You could have problems with the IPC or the actual customer you are using. You could een have missing config issues i.e. transaction, partner determination etc...

Cheers

Andrew

[former_member201781]

Hi Andrew,

Thank you for your suggestion. I have tried to create standard web order from CRM backend and see several things missing.

I have rewarded you points.

Thanks,

-- Jamie.