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Oct 10, 2006 at 03:33 PM

CRM ISA B2C error when trying to checkout

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Hello Experts,

I am receiving a runtime error when I was trying to checkout a B2C order. There are a couple of red messages like 'ship-to party could not be determined' and 'conversion factors are not valid'. I use the payment type as creditcard and enter credit card number, name, and validity period. Everytime I clicked checkout, I got a 'A runtime error occurred. Contact the administrator'. I looked at the log and also step through some function module in CRM backend but I still couldn't find what's wrong with it. I think the error below is responsible for the message. Any help is really appreciated!!

#1.5#5455434452090044000000630000116800041F7617538108#1160491964588#bccom.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase#sap.com/b2cmod#bccom.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase#Administrator#415##localhost_J2E_6223450#Guest#f7d6add0586e11dba3b9545543445209#SAPEngine_Application_Thread[impl:3]_19##0#0#Error#1#/#Plain###[(J2EE6223400)ID6223450DB848666732356775905End|system.eai.exception] Error occcurred in EAI layer "Error closing IPC session"

32293 java.lang.NullPointerException

32294 at com.sap.spc.remote.client.object.imp.DefaultIPCSession.close(DefaultIPCSession.java:755)

32295 at com.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase.destroyBackendObject(BackendBusinessObjectIPCBase.java:151)

32296 at com.sapmarkets.isa.core.eai.BackendObjectManagerImpl.destroy(BackendObjectManagerImpl.java:311)

32297 at com.sapmarkets.isa.core.businessobject.management.MetaBusinessObjectManager.valueUnbound(MetaBusinessObjectManager.java:244)

32298 at com.sap.engine.services.servlets_jsp.server.runtime.context.WebEvents.sessionValueUnbound(WebEvents.java:410)

32299 at com.sap.engine.services.servlets_jsp.server.runtime.context.WebEvents.sessionValueUnbound(WebEvents.java:404)

32300 at com.sap.engine.services.servlets_jsp.server.runtime.client.ApplicationSession.invalidateSession(ApplicationSession.java:304)

32301 at com.sap.engine.services.servlets_jsp.server.runtime.client.ApplicationSession.invalidate(ApplicationSession.java:239)

32302 at jsp_runtimeexception1152632253847._jspService(jsp_runtimeexception1152632253847.java:87)

32303 at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:538)

32304 at com.sap.engine.services.servlets_jsp.server.servlet.JSPServlet.service(JSPServlet.java:186)

32305 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

32306 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:295)

32307 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:351)

32308 at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)

32309 at com.sapmarkets.isa.core.ActionServlet.processActionForward(ActionServlet.java:267)

32310 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1595)

32311 at com.sapmarkets.isa.core.ActionServlet.process(ActionServlet.java:430)

32312 at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:509)

32313 at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)

32314 at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

32315 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.doWork(RequestDispatcherImpl.java:295)

32316 at com.sap.engine.services.servlets_jsp.server.runtime.RequestDispatcherImpl.forward(RequestDispatcherImpl.java:351)

32317 at org.apache.struts.action.ActionServlet.processActionForward(ActionServlet.java:1758)

32318 at com.sapmarkets.isa.core.ActionServlet.processActionForward(ActionServlet.java:267)

32319 at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1595)

32320 at com.sapmarkets.isa.core.ActionServlet.process(ActionServlet.java:430)