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Oct 10, 2006 at 03:33 PM

CRM ISA B2C error when trying to checkout


Hello Experts,

I am receiving a runtime error when I was trying to checkout a B2C order. There are a couple of red messages like 'ship-to party could not be determined' and 'conversion factors are not valid'. I use the payment type as creditcard and enter credit card number, name, and validity period. Everytime I clicked checkout, I got a 'A runtime error occurred. Contact the administrator'. I looked at the log and also step through some function module in CRM backend but I still couldn't find what's wrong with it. I think the error below is responsible for the message. Any help is really appreciated!![impl:3]_19##0#0#Error#1#/#Plain###[(J2EE6223400)ID6223450DB848666732356775905End|system.eai.exception] Error occcurred in EAI layer "Error closing IPC session"

32293 java.lang.NullPointerException

32294 at

32295 at com.sapmarkets.isa.core.eai.sp.ipc.BackendBusinessObjectIPCBase.destroyBackendObject(

32296 at com.sapmarkets.isa.core.eai.BackendObjectManagerImpl.destroy(

32297 at

32298 at

32299 at

32300 at

32301 at

32302 at jsp_runtimeexception1152632253847._jspService(

32303 at

32304 at

32305 at javax.servlet.http.HttpServlet.service(

32306 at

32307 at

32308 at org.apache.struts.action.ActionServlet.processActionForward(

32309 at com.sapmarkets.isa.core.ActionServlet.processActionForward(

32310 at org.apache.struts.action.ActionServlet.process(

32311 at com.sapmarkets.isa.core.ActionServlet.process(

32312 at org.apache.struts.action.ActionServlet.doPost(

32313 at javax.servlet.http.HttpServlet.service(

32314 at javax.servlet.http.HttpServlet.service(

32315 at

32316 at

32317 at org.apache.struts.action.ActionServlet.processActionForward(

32318 at com.sapmarkets.isa.core.ActionServlet.processActionForward(

32319 at org.apache.struts.action.ActionServlet.process(

32320 at com.sapmarkets.isa.core.ActionServlet.process(