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C4Service - Unassociated Email Conversion

Hi Experts,

Can anyone please clarify the difference between the NEW and ACTIONS button on Unassociated Emails screen. Both convert the unassociated email to a ticket. Both convert it to type Service Request.

If both do the same, what is the purpose of both options?

I cannot remove the NEW button and this is causing confusion for users

Please advise if possible

Thanks,

Kendal

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