SAP instance unexpected termination

[Former Member]

hi sap experts

i am running erp and crm on one server, few times our all sap instances terminated with out any prior warning, if i restart working fine, but i want to know the reason why they terminates and what i should do to prevent it happen again. i see the log in event veiwer as "EVENT_SERVICE_CRASH_NO_ACTION".pls help

thanks and regards

sandeep

[Former Member]

please tell us the full eventlog entry for EVENT_SERVICE_CRASH_NO_ACTION.

Typically it is associated with a service. What information did you find around this in application log and system log.

This is normally not the only entry in such a situation.

Peter

[Former Member]

Hello,

-Run transaction RZ10 on both instance.

-In 'Blue' Menu click Go To-> profile parameters -> server.

-double click on Your instance

- find parameter PHYS_MEMSIZE (this parameter is in MB)

Add values for CRM and ERP and compare it to Your Phisical memory of server box.

If values this values are equal, You may get EVENT_SERVICE_CRASH_NO_ACTION error.

Regards,

Marcin Gajewski

[Former Member]

EVENT_SERVICE_CRASH_NO_ACTION is a Windows Eventlog Entry written every time a Windows Service is crashing. This has normally nothing to do with parametrization of SAP instances.

Only if the box is short on memory (pagefile) there might be an indirect connection to SAP System parameters. But in this case you should also see some messages like <b>System is short on virtual memory</b> in the system eventlog.

But together with the EVENT... message you will find the service name, which was not posted yet - unfortunately.

Peter

[andreas_herzog]

-> what keind of crash? dispatcher down? message server down?

could you plz check the trace-files (\usr\sap\<SID>\DVEBMGS<Nu00B0>\work - especially dev_w* (= all work processes)

GreetZ, AH