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Former Member

Return Orders created from CRM are not reflected in Document Flow of the Original Sales Order

Hi,

I have an issue in our system, where we create a complaint with reference to ERP billing document. From the complaint we create a return order in SAP, problem is that Return Orders are not linked with the Billing Document and not displayed in the Document Flow of the Original Sales Order.
If I check BVFA the billing documents doesn't have subsequent documents, and also in VBFA the document category of the billing document appears like b (CRM opportunity) instead on M (Invoice)

Can anybody please provide some guidance on how to resolve this issue?

Thanks

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1 Answer

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    Former Member
    Apr 21, 2017 at 07:30 AM

    Hi

    From my experience, this is is not supported in standard. When return order is getting replicated to ECC, in the CRM_DATAEXCHG_BADI we can specifies the Invoice Number and Invoice Item Number in lfs_bapisditm-ref_doc and in ref_doc-it. You can also pass the document category as M, cs_bapishd1-refdoc_cat

    Regards

    Ganesh

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