Return Orders created from CRM are not reflected in Document Flow of the Original Sales Order

[Former Member]

Hi,

I have an issue in our system, where we create a complaint with reference to ERP billing document. From the complaint we create a return order in SAP, problem is that Return Orders are not linked with the Billing Document and not displayed in the Document Flow of the Original Sales Order.
If I check BVFA the billing documents doesn't have subsequent documents, and also in VBFA the document category of the billing document appears like b (CRM opportunity) instead on M (Invoice)

Can anybody please provide some guidance on how to resolve this issue?

Thanks

[former_member399526]

Hi

From my experience, this is is not supported in standard. When return order is getting replicated to ECC, in the CRM_DATAEXCHG_BADI we can specifies the Invoice Number and Invoice Item Number in lfs_bapisditm-ref_doc and in ref_doc-it. You can also pass the document category as M, cs_bapishd1-refdoc_cat

Regards

Ganesh