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Former Member
Mar 30, 2017 at 09:42 PM

Return Orders created from CRM are not reflected in Document Flow of the Original Sales Order

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Hi,

I have an issue in our system, where we create a complaint with reference to ERP billing document. From the complaint we create a return order in SAP, problem is that Return Orders are not linked with the Billing Document and not displayed in the Document Flow of the Original Sales Order.
If I check BVFA the billing documents doesn't have subsequent documents, and also in VBFA the document category of the billing document appears like b (CRM opportunity) instead on M (Invoice)

Can anybody please provide some guidance on how to resolve this issue?

Thanks