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the report you requested requires further information database logon

Mar 30, 2017 at 03:00 PM

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Former Member

I have crystal reports that is connected to MS access database, there is no username or password for the ms access databse, and when i run the report in Crystal Reports everthing works great.. however when i put the report in the Launch Pad, and try to open it there it gives message says "the report you requested requires further information database logon" and no matter what i do it doesn't accept any username or password, i even created a user in the ms access database and that didn't solve the launch pad issue... i configured the ODBC 64bit connection and that didn't help either..

please help

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2 Answers

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Former Member Mar 31, 2017 at 10:53 AM
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If you check your Crystal report "Database configuration" by right click on the report in CMC, you will find that the option that is selected by default is "Use SSO context for database logon (viewing only)" which seems to be causing this issue. To solve this

  1. Logon to the CMC
  2. Navigate to Applications and double-click the Crystal Reports Configuration
  3. Select the Signle Sign-On Options and remove the driver being used by the report (eg crdb_bwmdx,..)
  4. Restart the Crystal reports Services
  5. The database logon options are no longer grayed out
  6. After which you can select “Prompt the User for DB logon” under "Database configuration" for Crystal report

Once this is done you can try to run the crystal report.

Thanks,

Deepak

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Former Member Mar 31, 2017 at 02:22 PM
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Thanks Deepack, i tried your recommendations and its still asking for the username and password..

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