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Production System question C4C

Mar 30, 2017 at 01:07 AM

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Hi guys,

I already saw the production URL in my systems overview in my test system.

Question is, where do I get the new username and password for this?

Regards,

Nico

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2 Answers

Guilherme Rosario
Mar 30, 2017 at 12:12 PM
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Hi Nico,

As per security reasons, you usually receive two emails when the system is ready to be delivered: one with the URL of your system and a separated email with the user and password details.

If you don't receive it, you can open an incident for our Support, so we can better check this directly.

Thank you,
Guilherme Rosario

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Daan Schattenberg Mar 30, 2017 at 12:27 PM
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Hi Nico,

This depends how you requested your production tenant. If you request an Initial system the IT contact person receives two emails. One with the URL and one with the user and password. If you requested a Copy of Source system, than you can logon with the user and password that you already used in the source system.

BR,

Daan

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