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Crystal Reports 2011 for Sage Error #36

I have a customer running Crystal Reports for Sage ver 2011. Sage ver 2016. We are working on the 3rd server trying to figure out what is causing the error. once the error exists none of the Crystal reports previously added to report menus within Sage will run. The complete error is: Error #36: ENTER parameters don'r match those of the CALL: SY_ReportManagerGeneratedListing_rpt. After starting from scratch, documenting a testing each step it was determined that an access add-on is causing the problem.

When reviewing the program it contains "CrystalDecisions.ReportAppServer.Prompting.dll

it appears this dll is from Crystal 2008. could it be the problem and if so is there a replacement dll for 2011 that may resolve the issue?

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1 Answer

  • Best Answer
    Jun 26, 2018 at 01:25 PM


    Likely the cause but you need to contact Sage for support. We can't suggest you upgrade or do anything else without them supporting the versions you are using.


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