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​I’ve installed Crystal Reports 2016 but it keeps crashing on launch (log in text)

Mar 28, 2017 at 10:46 PM

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I’ve installed it but it keeps crashing on launch. The event log is below. Please advise.

Log Name: Application

Source: Application Error

Date: 3/22/2017 6:25:48 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: <removed from post>

Description:

Faulting application name: crw32.exe, version: 14.2.2.1975, time stamp: 0x56d4d04a

Faulting module name: crw32.exe, version: 14.2.2.1975, time stamp: 0x56d4d04a

Exception code: 0xc0000005

Fault offset: 0x00028c67

Faulting process id: 0x558

Faulting application start time: 0x01d2a363a288cab3

Faulting application path: C:\Program Files (x86)\cr16\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Faulting module path: C:\Program Files (x86)\cr16\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe

Report Id: e0ec9d03-0f56-11e7-bdb2-9457a5ee713a

Event Xml:

http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2017-03-22T23:25:48.000000000Z" />

<EventRecordID>34783</EventRecordID>

<Channel>Application</Channel>

<Computer>w63-mxl624322k.kcmogis.kc.lan</Computer>

<Security />

</System>

<EventData>

<Data>crw32.exe</Data>

<Data>14.2.2.1975</Data>

<Data>56d4d04a</Data>

<Data>crw32.exe</Data>

<Data>14.2.2.1975</Data>

<Data>56d4d04a</Data>

<Data>c0000005</Data>

<Data>00028c67</Data>

<Data>558</Data>

<Data>01d2a363a288cab3</Data>

<Data>C:\Program Files (x86)\cr16\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>

<Data>C:\Program Files (x86)\cr16\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crw32.exe</Data>

<Data>e0ec9d03-0f56-11e7-bdb2-9457a5ee713a</Data>

</EventData>

</Event>

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