Application is not configured properly to user. Contact Administrator Supm

[Former Member]

We have implemented supm 3.0. When we log in we get error it is not configured to any user. So i check NWA logs and traces i found the below error. As per installation followed all the steps.

Any tip or solution would be help ful

Error: Connection IO Exception. Check nested exception for details. (Unable to connect to dc2dsbcv01.tbg.globalis.grp:8000 - dc2dsbcv01.tbg.globalis.grp).
[EXCEPTION]
com.sap.engine.services.webservices.espbase.client.bindings.exceptions.TransportBindingException: Connection IO Exception. Check nested exception for details. (Unable to connect to dc2dsbcv01.tbg.globalis.grp:8000 - dc2dsbcv01.tbg.globalis.grp).
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.outputSOAPMessage(SOAPTransportBinding.java:420)
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.call_SOAP(SOAPTransportBinding.java:1365)
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.callWOLogging(SOAPTransportBinding.java:991)
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.call(SOAPTransportBinding.java:945)
at com.sap.xapps.analytics.persist.ws.deployable.getrole.RS_BCT_XA_X_GET_ROLESSoapBindingStub.rsBctXaXGetRoles(RS_BCT_XA_X_GET_ROLESSoapBindingStub.java:22)
at com.sap.xapps.analytics.persist.ws.WsBridge.getRoleAndTree(WsBridge.java:133)
at com.sap.xapps.analytics.persist.utils.GetContentTreeData.getRoleTreeXml(GetContentTreeData.java:46)
at com.sap.xapps.analytics.persist.ejb.ContentTreeBean.getRoleTreeXml(ContentTreeBean.java:314)
at sun.reflect.GeneratedMethodAccessor1080.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sap.engine.services.ejb3.runtime.impl.RequestInvocationContext.proceedFinal(RequestInvocationContext.java:47)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:166)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_WS.invoke(Interceptors_WS.java:31)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatesTransition.invoke(Interceptors_StatesTransition.java:19)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Resource.invoke(Interceptors_Resource.java:50)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.doWorkWithAttribute(Interceptors_Transaction.java:37)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_Transaction.invoke(Interceptors_Transaction.java:21)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_MethodRetry.invoke(Interceptors_MethodRetry.java:46)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:191)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_StatelessInstanceGetter.invoke(Interceptors_StatelessInstanceGetter.java:23)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_SecurityCheck.invoke(Interceptors_SecurityCheck.java:25)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.Interceptors_ExceptionTracer.invoke(Interceptors_ExceptionTracer.java:17)
at com.sap.engine.services.ejb3.runtime.impl.AbstractInvocationContext.proceed(AbstractInvocationContext.java:179)
at com.sap.engine.services.ejb3.runtime.impl.DefaultInvocationChainsManager.startChain(DefaultInvocationChainsManager.java:138)
at com.sap.engine.services.ejb3.webservice.impl.DefaultImplementationContainer.invokeMethod(DefaultImplementationContainer.java:204)
at com.sap.engine.services.webservices.espbase.server.runtime.RuntimeProcessingEnvironment.process0(RuntimeProcessingEnvironment.java:710)
at com.sap.engine.services.webservices.espbase.server.runtime.RuntimeProcessingEnvironment.preProcess(RuntimeProcessingEnvironment.java:662)
at com.sap.engine.services.webservices.espbase.server.runtime.RuntimeProcessingEnvironment.process(RuntimeProcessingEnvironment.java:322)
at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPostWOLogging(ServletDispatcherImpl.java:199)
at com.sap.engine.services.webservices.runtime.servlet.ServletDispatcherImpl.doPost(ServletDispatcherImpl.java:65)
at com.sap.engine.services.webservices.servlet.SoapServlet.doPost(SoapServlet.java:61)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:754)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:152)
at com.sap.engine.services.servlets_jsp.server.Invokable.invoke(Invokable.java:38)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:457)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: java.io.IOException: Unable to connect to dc2dsbcv01.tbg.globalis.grp:8000 - dc2dsbcv01.tbg.globalis.grp
at com.sap.engine.services.webservices.jaxm.soap.HTTPSocket.createSocket(HTTPSocket.java:704)
at com.sap.engine.services.webservices.jaxm.soap.HTTPSocket.createSocket(HTTPSocket.java:696)
at com.sap.engine.services.webservices.jaxm.soap.HTTPSocket.initStreamsFromSocket(HTTPSocket.java:658)
at com.sap.engine.services.webservices.jaxm.soap.HTTPSocket.initializeStreams(HTTPSocket.java:553)
at com.sap.engine.services.webservices.jaxm.soap.HTTPSocket.getOutputStream(HTTPSocket.java:504)
at com.sap.engine.services.webservices.espbase.client.bindings.ClientHTTPTransport.getRequestStream(ClientHTTPTransport.java:202)
at com.sap.engine.services.webservices.espbase.client.bindings.impl.SOAPTransportBinding.outputSOAPMessage(SOAPTransportBinding.java:376)
... 79 more
Caused by: java.net.UnknownHostException: dc2dsbcv01.tbg.globalis.grp
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:177)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
at java.net.Socket.connect(Socket.java:527)
at com.sap.engine.services.webservices.jaxm.soap.HTTPSocket.createSocket(HTTPSocket.java:702)