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Issue installing Analysis 2.3

Hi guys,

I'm having difficulty installing AO 2.3 on a users laptop. 64b OS, 32b Office.

The installation appears to work ok but the Add-In does not stay when I open Excel. The splash screen appears but then I can an error log:

2017-03-27 16:14:36,126|ERROR|addins.launcher|Com.Sap.Cof.Launcher.CrLauncherUtils.GetOfficeAddin|1|Looking for Office AddIn: failed!# 2017-03-27 16:14:36,126|ERROR|addins.launcher|Com.Sap.Cof.Launcher.CrLauncherUtils.GetOfficeAddin|1|Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED))# 2017-03-27 16:14:38,637|ERROR|addins.launcher|Com.Sap.Cof.Launcher.Launcher.Main|1|The Analysis Add-In is not registered correctly#

2017-03-27 09:22:21,246|ERROR|Log.Cof|Com.Sap.Cof.Framework.PluginsTasks.AskPluginsForMenuConfigurationTask.AskPluginsForMenuConfiguration|VSTA_Main|Error during call of AskPluginsForMenuConfiguration in plugin

I was able to install 1.4.7 and change the registry setting so that it always opens with Excel but I really need to get 2.3 working. I have uninstalled and reinstalled 2.3 but with no sucsess...

Any ideas on what the issue might be?

Regards and thanks in advance,


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1 Answer

  • Mar 29, 2017 at 08:30 PM

    Hi Stephen,

    please check the below SAP Note which talks about the issue you are facing.

    2321784 - Launcher fails with TYPE_E_LIBNOTREGISTERED message

    Please check whether it is relevant for you.



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