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Former Member
Sep 25, 2006 at 04:12 PM

Questions Related to CRM_IC

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Hi,

I'm new to CRM_IC (ICWEBCLIENT). I have installed CRM 5.0.

I'm trying to configure CRM_IC transaction. I checked the OSS note 722908. As per this note CRMS_IC_CHECK work with no problem. But when I execute CRM_IC transaction, in IE browser I can only see following buttons

"Reject" and "Warm Transfer" and "Telephone buttone (i.e Phone Channel Selector). I also see the Screen Title as "Interaction Center Webclient" and SAP Logo , Date and time Stamp on Lower right hand side....

But I do not see the Menu on the Left Hand side of the pasge , like

Interaction Record

Service Order

Sales Order

Knowledge Search

Document Search

Product Search

Campaigns

Fax

Letter

Call Lists

E-Mail

Unfinished E-Mails

Chat

Index

Scripts

Inbox

How I can make these menu visible on screen?

Is there trace file generated ?