Questions Related to CRM_IC

[Former Member]

Hi,

I'm new to CRM_IC (ICWEBCLIENT). I have installed CRM 5.0.

I'm trying to configure CRM_IC transaction. I checked the OSS note 722908. As per this note CRMS_IC_CHECK work with no problem. But when I execute CRM_IC transaction, in IE browser I can only see following buttons

"Reject" and "Warm Transfer" and "Telephone buttone (i.e Phone Channel Selector). I also see the Screen Title as "Interaction Center Webclient" and SAP Logo , Date and time Stamp on Lower right hand side....

But I do not see the Menu on the Left Hand side of the pasge , like

Interaction Record

Service Order

Sales Order

Knowledge Search

Document Search

Product Search

Campaigns

Fax

Letter

Call Lists

E-Mail

Unfinished E-Mails

Chat

Index

Scripts

Inbox

How I can make these menu visible on screen?

Is there trace file generated ?

[Former Member]

Try this:

Go to Tools

Select Internet Options

Select Security

Click on Custom Level

In the security settings, scroll down to -

Access Data sources across domains

Select 'Enable' button

Also, scroll down to - Navigate sub-frames across different domains

Select 'Enable' button

Click on Ok

Click on Apply

Hope this solve your issue.

Regards,

Krish

[Former Member]

This is likely happening due to web browser. If you are using IE 7, you may not see the navigation bar. Try with IE 6. Also I have also seen once you upgrade to IE 7 even after downgrading to IE6 it does not work. You should try it on machine which never had IE7.

<b>Reward with Points...</b>

[Former Member]

Hi Sandeep,

Please first check whether your user name is assigned to the Org Structure for which IC Web profile is been assigned.

If not Please assign yourself(Login User) as a Business Partner in the Org structure thats been assigned to IC Web profile.

Siva

[Former Member]

Hi Sandeep,

Were you able to resolve the issue with the Webclient.

<i>in IE browser I can only see following buttons

"Reject" and "Warm Transfer" and "Telephone buttone (i.e Phone Channel Selector). I also see the Screen Title as "Interaction Center Webclient" and SAP Logo , Date and time Stamp on Lower right hand side....</i>

I have got the same problem.

Anyone!!!!

Appreciate all the help.

Regards,

Vishal.

[Former Member]

Maybe SAP Note Number 982129 is helpful: "Context Area is not visible in IC webclient 5.0"

Jelle

[Former Member]

Hi.

Check if you have actived the services for CRM_IC, CRMC_IC_DT_REP, CRMC_IC_RT_REP in transaction code SCIF on default_host\sap\bc\bsp\sap\ also check you are using the right Java Virtual Machine and the Internet Explorer Settings. For more information check url:

<a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/a6/858fd9cd0211d68733000086568e5f/frameset.htm">http://help.sap.com/saphelp_crm40sr1/helpdata/en/a6/858fd9cd0211d68733000086568e5f/frameset.htm</a>

Hope it helps.

Armando

[Former Member]

Check if you have proper "Funciton Profile ID" i.e. NAVBAR in Tcode "CRMC_IC_MAIN" for that IC WebClient Proifle and make sure you assigned the correct IC WebClient in Org Structure.

Good luck